Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be within fourteen (14) days from the date of purchase.
INITIATING A RETURN:
To return an item, please email us at [email protected], call us at 603 74993310, or simply initiate a chat with us online.
REFUNDS PRIOR TO SHIPPING / DELIVERY:
For returns initiated before shipping & delivery of the item within a 24 hour timeframe, we will attempt to reverse the transaction for a full refund, failing which, there will be a 5% charge for administrative fees.
REFUNDS AFTER SHIPPING / DELIVERY, PRIOR TO INSTALLATION:
For returns initiated after shipping & delivery has been made and prior to installation, there will be a charge of RM50 for shipping / delivery and 5% for administrative fees.
RETURNS AFTER INSTALLATION:
For returns initiated after installation of the product has been done and water has passed through the filters, there will be a charge of RM220 for the filters and 5% for administrative fees.
ITEM CONDITION & INSPECTION:
Snap Technology & Solutions Sdn Bhd reserves the right to charge any additional fee if we find any damages or blemishes while the item is in the possession of the buyer.
Snap Technology & Solutions Sdn Bhd reserves the right to have the final say in any disputes that occur during the return or refund process due to special circumstances.