SELF INSTALLATION OPTION: 

Snaptec will ship out all orders received in no later than 2 working days. In addition to your order, you will also receive: 3 Metres of water tubing, connectors for both countertop and undersink installation, installation guide, and a 3 Meter power cable. Please plan your installation according to the information above.

SNAPTEC CARE INSTALLATION OPTION: 

Snaptec will contact all buyers no later than 1 working day to arrange for installation date and time. Thereonafter, Snaptec will undertake the installation process during the aforementioned date and time. It is recommended that buyers prepare for the space for installation that is within 3 metres from both the water source and power point. For installations that exceed 3 metres in length from either the (a) power point, or (b) water source, Snaptec reserves the right to charge RM10 per additional metre for each item above.

WIFI CONNECTIVITY:

Due to the number of possible routers, router chipsets, router firmware, software configuration, internet service providers, and external factors beyond our control, Snaptec is not obligated nor responsible to solve WiFi and internet connectivity issues for our customers should any connectivity issues arise. Instead, Snaptec’s will only attempt to solve these issues on a best-effort basis. Snaptec reserves the right and final verdict on any WiFi and connectivity issues.

WATER PRESSURE:

All high-end water purifiers require power and a water source to function optimally and normally. There may be rare cases in which the water pressure on location is below the acceptable threshold, particularly for our tankless heating technology. When this happens, Snaptec will recommend ways to solve the issue on a case-to-case basis. Snaptec may also recommend a pump(charged separately) to solve the low water pressure issue. Power and water source are considered external factors. We at Snaptec will only be responsible for the Snaptec Aurra water purifier, and not external factors. You may need to consult your own electrician or plumbers for your location’s power and water pressure limitations.