Snaptec Smart Plan: Warranty covers any manufacturing defects for all parts during the duration of time that the monthly maintenance is paid. Not paying for monthly maintenance for a period of 3 months in a row or more will result in Warranty being voided.
Outright Purchases: Warranty covers any manufacturing defects for all parts for a 3 year period from installation date.
What Is Not Covered Under Warranty: Damage to any parts due to lightning strikes, electrical surges, or user negligence. User negligence also includes filter damage due to incorrect input water source such as feeding hot water or something else other than regulated municipal water.
What Is Considered a Manufacturing Defect: Any part or component that malfunctions caused by a fault in the manufacturing process. Physical wear and tear due to usage over time such as blemishes or discoloration to the plastic housing does not constitute a manufacturing defect.
Additional Note: Snap Technology & Solutions Sdn Bhd reserves the right to have the final verdict in all matters regarding warranty & cause of damage to any parts.