FREQUENTLY ASKED QUESTIONS

HEATING & COOLING TECH

Unlike traditional dispensers that constantly heat a tank of water, our tankless technology heats water instantly to your exact desired temperature. This means you get:

  • Precise Temperature Control: Adjust your water temperature in 1°C steps, all the way up to 100°C for perfect tea or coffee.

  • Unlimited Hot Water: No more waiting for a tank to reheat.

  • High Efficiency: It only uses electricity when you dispense water, saving you money.

Our Aurra dispensers use advanced thermoelectric chips and superior insulation to cool the water. This compressorless design is not only quieter but also highly efficient, allowing it to enter a low-power eco mode to further reduce energy consumption.

Compared to traditional tank-style water dispensers, you can expect to save between 30-60% on your monthly electricity costs, which typically translates to RM15 to RM25 per month.

FILTRATION & UVC

Disruptor® Filtration combines two advanced methods:

  • Pore Filtration: Removes harmful bacteria, viruses, and microplastics.

  • Depth Filtration: Selectively targets and removes heavy metals like lead and copper, while allowing beneficial minerals to remain in your water.

An added benefit is that water pressure stays strong throughout the filter’s life, unlike traditional filters that can clog and slow down over time.

Yes. It effectively removes 99.99% of unwanted heavy metals.

Yes. Disruptor® Filtration removes both microplastics and the even smaller nanoplastics.

No. Thanks to our depth filtration technology, beneficial minerals like calcium and magnesium are retained in your drinking water.

UV light kills bacteria by damaging their DNA and RNA, which prevents them from reproducing and functioning, rendering them harmless. Specifically, the germicidal UVC radiation used in our Aurra dispensers (100-280 nm wavelength) causes dimers to form in the nucleic acids, disrupting essential cellular processes and leading to the death of the microorganism. This chemical-free, physical process is a reliable method for disinfection

  • Nozzle UVC only sterilizes the dispense area from external germs.

  • Inline UVC (featured in our Aurra dispensers) sterilizes the water itself before it is dispensed, providing a more complete and holistic purification solution.

SMART MAINTENANCE

It’s easy! The Aurra Blaze and Aurra Prime models will emit a beeping sound. For the Aurra Pro 2, you can check the filter life status directly on the touchscreen or via the mobile app. You can purchase replacement filters here 

Not at all! Changing filters is designed to be a straightforward DIY task. However, if you prefer assistance, we can schedule a professional to do it for you.

Simply contact us via WhatsApp, phone call, or email, and our team will handle everything for you.

GENERAL FAQs

  • Countertop Installation: Very simple! We provide all the necessary tools in our self-installation kit.

  • Under-Counter Installation: If drilling is required, we recommend it for those with some DIY experience. Alternatively, you can opt for our professional installation service for a hassle-free setup.

If you need us to assist you with the relocation and reinstallation, do contact us on whatsapp, phone call, or via email

We sell directly from our factory to you, cutting out middlemen and agents to keep prices reasonable. By sourcing components globally, we also maintain better control over our costs without compromising on quality.

The Aurra Prime-X represents the best value in the Malaysian market. It combines Disruptor® Filtration, tankless heating up to 100°C, compressorless cooling, and a fully customizable control panel for limitless fine-tuning—all at an unbeatable price.

AURRA BLAZE & AURRA PRIME

No, the Aurra Blaze does not have cold water, only room, warm and hot water

  • The Aurra Blaze uses less than 1 kWh per month—so little it’s practically negligible.

  • The Aurra Prime, with its advanced compressorless cooling, is a market leader in efficiency, using approximately 28 kWh per month.

AURRA PRO 2

The Aurra Pro 2 connects to the internet via built in WiFi. This IoT connection allows us to monitor your Aurra in real time to ensure everything is working well, as well as send us your individual as well as family consumption data for maintenance and hydration tracking purposes.

While most other manufacturers offer IoT as a gimmick, we are the only water purifier company in the world to provide such a large range of core features based on our IoT connectivity. Here are some of our features that uses IoT: Hydration tracking, automatic updates, pay-as-you-use billing system, maintenance based on actual usage, maintenance scheduling, real-time Aurra status monitoring, feature development voting, and our loyalty program.

The Aurra Pro 2 uses a flow sensor and Microcontroller chip to calculate how much water is dispensed each time it happens. This consumption data sent to our servers is usually accurate to within a 5% margin

We at Snaptec pride ourselves on only building our Water Purifiers using green technology. Besides tankless technology for hot water and compressorless technology, the Aurra uses energy efficient chipsets which does not use much more energy compared to traditional water dispenser

Because the Aurra Pro 2 is connected to our servers constantly, we often push updates and new features to our existing customers. This process is fully automated and you do not need to manually do anything. We aim for at least 2 major new features per year, voted by our existing customers. For instance, in our latest update, we at Snaptec made it possible for our Aurra Pro customers to change the color of the LED lighting. The Aurra Pro gets better with time, not obsolete. Join the Snapsters community today!

Simply download our “Snaptec Connect” mobile app via Apple Store or Google Play, and scan the QR code on the Aurra Pro 2’s touchscreen

Looking for a full buyer’s guide? See our Water Dispenser, Water Purifier, and Water Filter guides